Shipping policy

Processing Time:

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment is received.

  • During peak seasons or sales, processing times may be extended.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Estimated delivery times vary based on location and shipping method selected.

  • Standard shipping typically takes 10-15 business days.

  • Expedited shipping options are available at an additional cost.

International Shipping:

  • We offer international shipping to select countries.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • Delivery times for international orders vary by destination and customs processing.

Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with tracking information.

  • Please allow up to 48 hours for tracking details to update.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

  • If you believe your package is lost, please contact the shipping carrier or reach out to our support team for assistance.

Address Accuracy:

  • Please ensure your shipping address is accurate and complete before placing an order.

  • We are not responsible for delays or lost shipments due to incorrect addresses.

Returns Due to Shipping Issues:

  • If an order is returned due to an incorrect address or failure to pick up from a carrier location, the customer will be responsible for reshipping fees.

Damaged or Defective Items:

  • If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging.

  • We will work with you to resolve the issue with a replacement or refund.

For any further questions or concerns about shipping, please contact our support team at trzv.clothing@gmail.com.